Need Help? Call (877) 774-4751

Archives: FAQs

Jul 2018 How do I activate my account?

You can create and activate an account by visiting the login to your account page.

Jul 2018 How do I change my shipping address?

If you have placed an order and need to change any shipping or other information afterwards, please contact the factory direct within 24 hrs. at 716-773-9300 or

Jul 2018 How do I cancel my orders before I make a payment?

To cancel an order prior to making payment, click the “Clear Cart” button to the left of the “Update Cart” button and below the Quantity total.

Jul 2018 How long will it take for my order to arrive after I make payment?

Shipping time varies depending on location. All GP:50 in stock products are shipped from our world headquarters in Grand Island, NY 14072 within two business days of an order being placed. Out of stock items have a 4-5 week lead time prior to being shipped.

Jul 2018 How can I track my orders and payments?

A sales acknowledgment will be sent within 48 Hrs followed by a UPS Tracking No.

Jul 2018 What is your Return Policy?

If the product ordered is from stock there is a 20% restocking charge. For more details, see our Shipping, Payment, & Return Policy.

Jul 2018 What is the Lead Time?

If the units are in stock, they typically ship in less than 1 week. If faster service is required, please indicate in the Order Notes area. (Higher shipping fees may apply.)

Jul 2018 How long will it take for my order to be processed?

A sales acknowledgement will be sent within 48 hrs.

Jul 2018 How is my Order Shipped?

Our standard shipping method is UPS ground. If another shipping company or expedited service is required, please select this during check out.

Jul 2018 How is my Order Processed?

Once your online order is placed, it is sent to our sales dept to be processed. A formal acknowledgment is always sent within 48 hrs.

start the conversation

Email us at Call (877) 774-4751 or (716) 773-9300 (Outside US)
or find your local GP:50 Sales Representative using the links below.

Our Certifications

GP50 Certifications


GP:50 Melt Pressure

Blue Ribbon Logo
Blue Ribbon Corporation